In his insights report, BGL Managing Director Peter Hill, who leads the firm’s Professional Services investment banking team, examines the impact that AI will have on the contact center services industry. The report focuses on whether AI will be an extremely effective tool to make organizations more efficient or whether it will, in fact, completely disrupt the sector and lead to widespread job losses.
BGL’s Professional Services investment banking team understands the challenges of service delivery, client demands, and market dynamics in this sector, with a clear appreciation for how these factors drive value and investor interest. We offer significant experience with business process outsourcing, contact center services, facilities management, human capital management, and other related outsourced services.
Please complete the form above to download your complimentary copy.